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Our Returns Policy (UK Customers)

Lapodo Ltd offers a 30-day return policy in line with your rights under UK distance selling regulations. If you change your mind or are not fully satisfied with your purchase, you may return the item within 30 days of receipt for a full refund. To initiate a return, please contact our customer service team at Tel: +44 (0) 1638 333 250 or +44 (0) 333 583 250, or email us at customerservices@lapodo.co.uk

You are responsible for return postage, and we recommend using a fully insured courier service to protect against loss or damage during transit. Please ensure the item is returned in its original, unmodified condition, including all packaging and accessories.

Checking and Reporting Issues

Please inspect your order upon delivery. Any damage or discrepancies must be reported to Lapodo Ltd within 1 working day. We cannot accept claims for damage reported outside of this timeframe.

Returns Process

Before returning any item, you must contact our customer service team within the 30-day return period to obtain a Return Material Authorisation (RMA) number. RMAs are valid for five days from the date of issue. Include the completed RMA form inside the package, and clearly display the RMA number on the return label. Please do not write directly on the product packaging. Returns without a valid RMA will not be accepted.

Our full Returns policy and assistance on arranging a return can be found here

Our products are carefully inspected and graded accordingly to ensure that you as our customer are happy with your purchase. Below is a list of the product conditions we supply and how you should expect to find your new purchase.

New

A new product is a factory-sealed item, in pristine condition. They come with a minimum of 1 Year return warranty or a manufacturers warranty ( as stated on the product page )

New Open-Box

A new opened box item are unused products that were either cancelled or unused returns. These products do not have any cosmetic damage and still include the manufacturer warranty and support ( as stated on the product page ). Essentially, they are just like brand new products but priced lower as they have been opened.

Open-Box (Seller Refurbished) 

Open box (Seller Refurbished) are products that were either opened unused or may have had light use. These products are generally as new condition but some may have light cosmetic damage or signs of use. They still include the manufacturer warranty and support ( as stated on the product page ). Essentially, they are just like brand new products but priced lower as they have been opened. Manufacturer warranty supplied with these products is fixed/ non transferable, it can in some cases be extended ( additional cost ). Warranty expiry date wil be stated on the product page.

Manufacturer Refurbished

Manufacturer refurbished products are professionally restored to like-new condition by the original manufacturer. These items undergo rigorous testing and quality assurance to meet the same standards as new products. They often include a manufacturer’s warranty, ensuring reliability and peace of mind. Perfect for those seeking high-quality performance at a lower cost, manufacturer refurbished items deliver exceptional value without compromising on quality.

Manufacturer Refurbished Graded

Manufacturer refurbished graded products are professionally restored by the original manufacturer. These items undergo rigorous testing and quality assurance, they will included costmetic marks ie, scratches, scuffs and light indentations. These will however not impact the overall use of the product. They often include a manufacturer’s warranty, ensuring reliability and peace of mind. Perfect for those seeking high-quality performance at a lower cost, manufacturer refurbished items deliver exceptional value without compromising on quality.